Make every delivery harder to steal
A strong plan combines better delivery instructions, a less visible handover point, timely alerts and simple evidence. Cameras help, but they work best as one layer rather than the whole solution.
Before delivery
Choose collection, a staffed location, a trusted neighbour or a secure delivery point when those options are available.
At the door
Remove easy hiding places for thieves while creating a discreet, anchored location for parcels.
After the alert
Bring parcels in promptly and follow a consistent evidence-and-reporting process if one disappears.
1. Control where the parcel goes
- Use a parcel locker, collection point or staffed workplace where practical.
- Add concise delivery instructions that cannot be misunderstood from the street.
- Nominate a trusted neighbour only with their agreement.
- Avoid requesting a “safe place” that is obvious, exposed to rain or easily reached from the pavement.
- For high-value orders, prefer signature, collection or a scheduled delivery window when offered.
2. Create a secure drop zone
A parcel box should be weather-resistant, fixed to a solid surface and positioned so a courier can use it without entering a private side or rear area. A one-way deposit design is generally stronger than an unlocked storage bench.
- Anchor the box; a portable locked box can simply be carried away.
- Keep the deposit opening away from easy reach-back access.
- Make instructions visible to the courier but not an advertisement to passers-by.
- Ensure the location does not obstruct an escape route, shared hallway or accessibility path.
3. Use cameras and alerts intelligently
Place a video doorbell or camera to capture the approach, the handover area and a useful face-level view. Configure a focused activity zone so passing traffic does not bury the alerts that matter.
- Enable delivery or person alerts where supported.
- Check that night lighting does not wash out faces or reflective clothing.
- Retain only the footage you need and respect neighbours, shared spaces and local privacy rules.
- Never use two-way audio to confront someone in person; protect yourself and preserve evidence.
4. Reduce predictable patterns
Frequent unattended deliveries make a home easier to target. Consolidate orders, vary collection arrangements and remove packaging promptly. Break down branded boxes before recycling so they do not advertise recent purchases.
5. If a package is missing
- Check the delivery photo, tracking record, safe place, household members and immediate neighbours.
- Save screenshots and relevant camera footage before it is overwritten.
- Contact the retailer or delivery company using its official channel and record the case number.
- If theft appears likely, report it to the appropriate local police channel; use emergency services only for an immediate threat or incident in progress.
- Do not publish identifiable footage impulsively. Preserve the original and share it through appropriate official channels.
A two-minute delivery routine
- Tracking alerts switched on
- Secure destination selected
- Doorstep clear and lighting working
- Camera online with correct time and activity zone
- Parcel collected promptly after notification
Build the rest of your home-security plan
Use our free risk assessment to identify weak points beyond the front door, then compare the equipment and professional services that suit your home.
Delivery options, consumer rights, privacy rules and police reporting routes vary by country and provider. Check the current terms and official guidance that apply where you live.